Perhaps the return of daylight saving time this past weekend has you dreaming about longer summer days and vacations. Stacey Vanek Smith writes today about a potential dark cloud over prices at popular attractions. Plus: The US's natural gas power play, the man in charge of some of the happiest places on Earth and the troubles for Germany's political center. If this email was forwarded to you, click here to sign up. Surge pricing has been seeping into more and more aspects of life. Loved by economists for its efficiency—and generally hated by the public—the strategy of using technology to quickly charge more to meet demand is coming for your next vacation. New York City's Empire State Building announced last month that it's moving to a dynamic pricing model for tickets to its observation decks. Algorithms will adjust the cost (similar to Uber pricing) based on interest. "It's designed to monetize high-demand times through the day," Tony Malkin, the chief executive officer of the Empire State Realty Trust, said on a call with investors. Tickets to visit the top of the building already start at about $80, with visitors paying almost $20 more as a "sunset tax" for a prime photo opportunity. The pricing range under the new plan isn't clear, and Empire State Realty Trust declined to comment. Ticket prices already had London-based photographer Tom Filipe, 25, and his parents in an Empire state of sticker shock when they were visiting a few weeks ago. "It's my dad's first time in New York, and he really wanted to visit the Empire State Building," Filipe said. "But the tickets are like $100 per person? Everything is already so expensive in New York." Dynamic pricing tends to stir up even more strong feelings. Bruce Springsteen got a lot of blowback when he let Ticketmaster use the model to sell tickets to a recent tour (resulting in prices as high as $5,000 a seat). When Wendy's announced plans to try dynamic pricing last year, customer response was so frosty that the fast-food chain quickly backed down. Academics, on the other hand, love this kind of thing. Pricing economist Rafi Mohammed, author of The Art of Pricing, even advised his dentist to start doing it. "Economists get very frustrated when they see a 'sold out' sign," Mohammed says. "They think, 'You should just raise the price.'" In the case of the Empire State Building observatory, tickets frequently sell out. The concept is that the higher price will filter out the people who don't value the experience as much, leaving space for those who really, really want to get that perfect skyline selfie, or to watch The Boss belt out Thunder Road, or to buy their Dave's Combo at peak lunch hour. The Empire State Building also offers express passes, tours and a wedding proposal package. Photographer: John Lamparski/Getty Images For businesses, dynamic pricing can help navigate costs in a tough economy: The Empire State Building gets roughly 8,000 visitors a day, but that's about 25% fewer than before the Covid-19 pandemic. With international relations between the US and other countries cooling, it's very possible that the number of international visitors will drop significantly this year. For any company counting on tourism, that could spell disaster. Higher ticket prices can provide a cushion. Last year, Empire State Realty Trust brought in more money from its observatory than it had in 2019, despite the lower attendance numbers. Resistance to dynamic pricing is futile, Mohammed says, with everyone from airlines to Airbnb to Amazon.com using it. There's an upside for customers, too, he says: very low prices at off-peak times. On, say, a sleety Wednesday in March, the Empire State Building could offer deeply discounted tickets and draw visitors who couldn't afford $80. Think of it like a happy hour (albeit a cold and wet one). Of course, tourists can't plan on a break like that. Filipe and his parents had only a few days in New York, and the Empire State Building prices ultimately proved too much. When I asked about dynamic pricing, Felipe said he would prefer to see tickets sold out for the day than available at prices that were completely out of reach. "If it was sold out, I'd take it as a sign," he said. "Like, 'Oh, it was not meant to be. I'll go another time.'" But the $100 ticket price left Felipe with a bad taste in his mouth. "I was kind of angry. Like, 'Wow, why is it so expensive?'" he said. "Surely there's a cheaper rooftop." That was, in fact, the case. Felipe and his parents traveled 16 blocks uptown to the observation deck at 30 Rockefeller Plaza. Tickets were $40 per person, or $50 around sunset. "It was probably one of the best views I've ever seen," Felipe saids. "The sky was just completely orange with these pink tones, and we were lucky enough to be facing the Empire State Building as the lights came on, which was really magical." The family got their iconic moment after all. |
No comments:
Post a Comment