Crypto News: A new era for the subway ticket booth

More than 2,000 subway station agents in New York City are stepping out from behind their plexiglass ticket booths, as the Metropolitan Transportation Authority transitions them into a new customer service role. As part of the agency's goal to win back riders, they'll now be asked to walk around the station platform, reporting issues and providing face-to-face assistance to riders.

For agents, it's a way to keep their presence relevant amid the introduction of new contactless ticketing technology — and the shrinking role of the ticket booth. At least one station worker welcomes the change: "It's nice not being invisible anymore," said Tom Jones. Read more from Sarah Holder today on CityLab: NYC's Subway Booths Take New Roles as Station Agents Step Out

— Linda Poon

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